First up, I wanted to share this highly insightful podcast, Value Remeasured – Achieving Business Agility, with Business Agility Advisor for Accenture│SolutionsIQ (now Accenture Business Agility), Shawn Lowe.

After chatting to clients over the past 6-12 months, we are seeing some common challenges emerge in the finance sector. The market is highly competitive, the external climate is shifting rapidly, and large-scale organisations are needing to pivot quickly to respond to the changes.


Over the next few weeks, we are going to be sharing several customer stories from around the world to give you an insight into how companies like Capital One and American Express are transforming to become more responsive to customer and market needs.

Internal alignment around value

First up, I wanted to share this highly insightful podcast, Value Remeasured – Achieving Business Agility, with Business Agility Advisor for Accenture | SolutionsIQ (now Accenture Business Agility), Shawn Lowe. He addresses the following question:

 

Without clear internal alignment on the definition of value, how can you respond quickly to changing customer demands?
  • Bringing clarity to what value is for your organisation and your customer base

  • The impact this clarity has on customer satisfaction and achieving business agility
  • Experience and advice on spotting and addressing misalignment on value

  • The four questions to ask to determine how useful your products are to customers.

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